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Author Topic: Suspect Asus?  (Read 8644 times)

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Offline smokester

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Re: Suspect Asus?
« Reply #15 on: January 26, 2015, 09:35:36 AM »
Got another email now saying the part they need won't arrive until the 2nd of Feb, then a few minutes ago I had parcel force here to pick it up?

It isn't really going that well for Asus.  I am now convinced that they are a company that should be steered clear of (sod the preposition).

Firstly their hardware failed almost immediately, then they can't seem to get the parts to have it repaired or even have their system keep track of it.

The word "farcical" comes to mind.
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Offline goldshirt*9

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Re: Suspect Asus?
« Reply #16 on: January 26, 2015, 12:14:49 PM »
agree
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Offline smokester

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Re: Suspect Asus?
« Reply #17 on: January 26, 2015, 05:24:55 PM »
Got another email saying the part is arriving tomorrow (again), but I wouldn't be surprised if it was sent in error...
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Offline goldshirt*9

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Re: Suspect Asus?
« Reply #18 on: January 31, 2015, 01:59:17 AM »
a night mare of a company  ;D
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Offline smokester

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Re: Suspect Asus?
« Reply #19 on: January 31, 2015, 05:56:10 AM »
Now no emails, no computer, no nada.

Lucky my son has a back up as his old laptop should have been his mother's by now. Justifies him dragging his feet getting it ready for her.
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Offline goldshirt*9

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Re: Suspect Asus?
« Reply #20 on: February 01, 2015, 12:30:54 AM »
saves you some time also in not reinstalling a fresh copy of Windoze
Surely they gave you some lead time ?
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Offline smokester

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Re: Suspect Asus?
« Reply #21 on: February 01, 2015, 03:27:46 AM »
I vaguely remember something about 10 working days when organising pick-up, but that deadline past a fortnight ago.

The worst case scenario email said the part would be there tomorrow, so I'm hoping that's somewhere near being correct.

I wouldn't put money on it, though.
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Offline smokester

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Re: Suspect Asus?
« Reply #22 on: February 09, 2015, 10:38:32 AM »
Got the computer back today which is well over a month from when it was despatched.

The screen error has been fixed (new screen was needed) and they did some other bits and bobs that I wasn't aware were faulty. I'm not complaining about the extra work, but considering the unit is almost new you'd have thought the components would last more than a few months.

The big issue is that they wiped the HDD.

Why did they do that?
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Offline goldshirt*9

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Re: Suspect Asus?
« Reply #23 on: February 09, 2015, 11:03:58 AM »
new hdd ??
When my lenovo went back they warned me they may wipe hdd.
No idea why as it was the keyboard
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Offline smokester

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Re: Suspect Asus?
« Reply #24 on: February 09, 2015, 01:10:28 PM »
Quote from: goldshirt*9 on February 09, 2015, 11:03:58 AM
new hdd ??
When my lenovo went back they warned me they may wipe hdd.
No idea why as it was the keyboard

I don't believe it's new as it still has the same partition - it's just wiped.

I shouldn't grumble too much as it's working well, but I think I'll ask for an extension on the warranty considering how long they had it.
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Don't put off until tomorrow, what you can put off until the day after.

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Offline goldshirt*9

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Re: Suspect Asus?
« Reply #25 on: February 09, 2015, 01:50:25 PM »
best of luck, I only got 3 months for a brand new motherboard
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Offline smokester

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Re: Suspect Asus?
« Reply #26 on: February 10, 2015, 02:53:34 PM »
I think I'll let it slide unless it breaks in the month following the warranty expiry. 

I bet I just tempted fate.
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Don't put off until tomorrow, what you can put off until the day after.

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